The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We LOVE custom/personalized order, please send us a note before placing your order.
All items are handmade with love, please handle with care. Check included care instructions for your item.
Most items are HAND WASH ONLY, Coffee mugs are microwave and dishwasher safe but we recommend hand washing for longevity. Do not soak.
We will package your items with tissue paper, paper filler, ribbon that matches your item colors, and in a white box. We can also add the receiver's name upon request.
Yesssss! Message us for a quote and any order that has 10 or more of the same item is considered wholesale. We always include a SURPRISE GIFT!
Please message us within 24 hours of receiving your item, we will do our best to replace your item. For shipping insurance purposes, we require a photo of the item before processing. In some cases, we may need to charge for shipping new items.